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| Placing an Order |
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How do I place an order? |
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You may either call (800) 222-2020 and speak to one of our knowledgeable customer
service professionals, fax your order to (800) 329-9133, email your order to
order@wilsonophthalmic.com, or order online by logging in now. |
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What kind of order form should I use? |
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We will accept any kind of order form as long as it has your Wilson account number, your
shipping and billing addresses and your contact information listed on it. If you would like
to use a generic Wilson Order Form please contact Customer Service at (800)222-2020 or email to: customerservice@wilsonophthalmic.com |
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How do I get my User Identification and password to order online? |
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You may either call to speak to a customer service professional at (800) 222-2020, email
your request to customerservice@wilsonophthalmic.com, or fax a request to us at (800)
329-9133. Your Wilson account number and an email address are required. |
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May I order Hilco items on my Wilson account? |
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Absolutely, our goal is to make ordering from either company as easy and enjoyable as
possible. Our affiliation works to your advantage. |
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What if the correct shipping address is not listed when I am processing my online order? |
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Should this ever happen, or should you need to update your information please do not hesitate to contact us by Phone (800) 222-2020, Fax (800) 329-9133, or by email to customerservice@wilsonophthalmic.com |
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What if I am unable to locate an item I need? |
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Please do not hesitate to contact us if you do not see what you need, chances are good we either have the item, can get it for you, or save you time by referring you. |
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| Returns |
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How do I return a product if it is ordered incorrectly? |
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Fill out our Product Return Request Form and email it to us at customerservice@wilsonophthalmic.com, or fax to (800) 329-9133. The form is located in our online catalog on page 7 or you may call and request one by fax or email. You will be contacted and given a return authorization number, please reference this number on your package to ensure proper credit. |
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What is Wilson's policy on returned goods? |
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You may view our Returned Goods Policy in the back of our catalog. It is available to download in the "Contact Us" section of the website. |
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| Eyegenie |
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How do we effectively dose the patient with difficult-to-manage lid anatomy? |
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The Eyegenie quickly and hygienically positions the eyelids for the application of diagnostic and therapeutic eye drops. By perfectly positioning the eyelids, the drop or ointment can be placed without the unnecessary spillage or waste insuring maximum therapeutic effect. |
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How do we treat the patient with infection and maintain hygiene? |
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The Eyegenie allows you to evaluate and treat the contagious conjunctivitis patient hygienically, especially those with significant discharge. The disposable tips eliminate the possibility of cross contamination in your office. |
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How can we avoid a corneal image that is less than precise due to eyelid or eyelash interference? |
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The Eyegenie allows you to view and achieve a complete corneal topography without interference from the patient's eyelids. |
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How can we be assured of a full view when trying to assess toric lens rotation dynamics? |
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The Eyegenie is the perfect complement for all contact lens fittings. It is especially useful during fittings like specialty lenses such as toric and bifocals. The Eyegenie precisely and gently retracts the eyelids and allows for assessment of the natural rotational tendencies of the contact lens without mechanicl or visual interference from the fingers or thumb. |
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How do we deal with the challenge of small apertures and lid spasms during contact lens insertion and removal? |
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The Eyegenie enable you to increase the efficiency of your contact lens practice by reducing the chair time needed for contact lens insertion and removal. It provides control during lens insertion and eliminates the tendency of the patient to eject the lens due to uncontrolled blepharospasm. Patient training is easier and less time-consuming. |
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How can we avoid inaccurate tonometry readings due to eyelid interference? |
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The Eyegenie allows you to perform applanation tonometry without interference from the patient's eyelids. Most importantly, the Eyegenie gently and accurately retracts the lids without influencing intraocular pressure. |
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How can we improve the view of the anterior segment of the patient during slit lamp exam? |
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The Eyegenie is an invaluable tool for evaluating the anterior segment of the eye. It provides perfect positioning and control of the eyelids, which enables an optimum, unencumbered view of the eye. You get the best possible view of the structures of the eye and can perform your evaluation of the conjunctiva, cornea, iris, anterior chamber, and lens with greater ease. |
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| Product Inquiries |
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What if I cannot find the item I am looking for online or in your catalog? |
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Give us a call at (800)222-2020. Chances are good that it is already in our system. We can usually find and supply the product to you at a competitive price or at least save you time by giving you contact information to another company that can. Many of the new items in our catalog are from inquiries just like yours. We welcome the opportunity to assist you. You may also email your request to customerservice@wilsonophthalmic.com |
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What information do I need to provide in order to find a particular bulb? |
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We have best results when we have the make and model of the instrument for which you need the bulb, voltage and wattage, base type (ie: screw-in, pin, etc.) and any numbers or markings on the bulb itself. Wilson staff members are always willing to assist you in finding the right product for your needs. Give us a call or email us at customerservice@wilsonophthalmic.com |
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Are there staining products available that are safe to use with soft contact lenses? |
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Absolutely. Wilson stocks SoftGlo Fluorescein strips, Flura-Safe Fluorescein drops and Fluoresoft Fluorescein ampules. You can find these items on our website by using a "keyword search" and in the 2007 Wilson catalog on pages 21 and 22. These products are made with a large molecule Fluorescein that does not penetrate the soft contact lens matrix. For more information on these products call one of our knowledgeable Customer Service Professionals at (800)222-2020 or email us at customerservice@wilsonophthalmic.com |
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